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Spirit Hotels and gaming

Coles operates 90 hotels under the Spirit Hotels branding of which 78 are based in Queensland, where a hotel license is necessary to operate nearby detached liquor stores.

In addition, 72 hotels across two states have gaming rooms/lounges as a major part of their business and it takes additional steps above and beyond commonwealth, state and local regulation to ensure that it is a responsible gaming operator, limiting access to young people and vulnerable members of the community. 

Commitment to responsible gambling

Spirit Hotels has a six-step action plan which reinforces its commitment to responsible gambling and harm minimisation, which includes:

  1. Warning signs in car parks and at entries to its hotels, regarding the dangers of leaving children unattended in cars.

  2. Significantly enhanced car park security checks by hotel management, including hourly checks and log book records that can be monitored and audited.

  3. Gaming room screening where possible, to minimise the incidental exposure of children to gaming in its hotels.

  4. Removal of any point of sale advertising that may attract families with children to its gaming facilities.

  5. Point-of-sale help line material in hotels with gaming operations.

  6. Point-of-sale material to promote self-exclusion to help manage problem gambling.

Industry participation

Coles participates in industry-wide initiatives and forms other partnerships that are designed to achieve better health outcomes for its stakeholders in the community.  These include:

  • Responsible Gambling Awareness Week held in May each year. Coles support this national promotion across all hotels. Additional signage, screen images and take-away information is placed in hotels. ATM screens display a Responsible Gambling Awareness Week advertisement, and where available, Gambling Help Services attend to promote the initiative.

  • Coles representatives attend Responsible Gambling Network Meetings throughout Queensland. The meetings occur two to three times per year, with outcomes shared with all hotels in the area.


On commencement of employment at Spirit Hotels all team members complete an induction which includes a Responsible Service of Gaming (RSG) component. In addition:

  • all team members who work in our gaming rooms must complete mandatory state specific RSG training;

  • all team members complete a specific gaming induction which incorporates the business' own RSG requirements as well as regulatory requirements;

  • additional training for exclusion procedures - called Customer Liaison Officer training - for all full time and management level team members; and

  • quarterly refresher training to all hotel team members, which includes RSG refresher training.